Every issue needs to be resolved.
EchoPulse AI captures customer feedback and complaints across every channel — then automatically alerts your team, apologizes to the customer, creates a resolution ticket, and coaches your staff. All before you finish your morning coffee.
Legacy enterprise platforms cost a fortune, take months to implement, and still leave you reading reports while customers walk out the door. EchoPulse AI doesn't just tell you what went wrong — it fixes it automatically, instantly, every time.
How it works
EchoPulse AI runs silently in the background — capturing every customer voice and closing every loop, without anyone lifting a finger.
A call wraps up, an email closes, a customer checks out, or a visitor lands on your website. EchoPulse detects the touchpoint instantly.
The method adapts to the channel automatically.
Every response is analyzed in real time — sentiment scored, issues categorized, severity assessed. If a threshold is breached, the Action Engine fires immediately.
Manager alerted. Customer apologized to. Ticket created. Employee coached. All four happen simultaneously — no human intervention required.
Three capture product lines
Use one, two, or all three. Every plan includes the full Intelligence layer — Analyze, Report, and ACT — as standard. No extras. No add-ons.
Automatically capture what customers think right after every interaction — while the experience is still fresh. Works on phone calls and email with no manual follow-up required.
Choose the channel that matters most to your business right now. Upgrade anytime.
Capture feedback wherever your customers interact with you — phone, email, and web.
Capture, log, and manage customer complaints through a dedicated AI phone agent and your website — before they turn into public negative reviews or regulatory issues.
Start with the complaint channel that fits how your customers reach you today.
Whether customers call or visit your website — every complaint is logged, analyzed, and resolved.
Capture customer feedback as they walk out the door — via QR code at exit or SMS through your POS system. Built for retailers, cafes, salons, and any physical location.
Choose the capture method that works best for your store setup today.
Run both methods simultaneously to capture every customer — however they prefer to engage.
Automatically reward customers who complete feedback. Choose your incentive: discount code, spin-to-win, or loyalty points. Drives 3x higher response rates and brings customers back.
EchoPulse Intelligence
Every piece of feedback or complaint flows through the EchoPulse Intelligence layer automatically. Analyze. Report. Act. Benchmark. Monitor. In that order. Every time.
The ACT Engine — Deep Dive
When AI detects a sentiment score below your threshold — or flags a critical keyword or complaint — four actions fire simultaneously. No human needs to start anything.
Sentiment score below threshold · Critical keyword flagged · High/critical severity complaint · Same issue reported by 3+ customers in 24 hours
Instant SMS and email to the manager with the customer's name, exact sentiment score, transcript summary, and what went wrong — in plain language.
AI drafts a personalized apology based on the exact complaint — not a generic template. Includes a recovery offer: discount code, free service, or callback.
A structured complaint ticket is automatically created, categorized, and assigned to the right team member. A resolution SLA timer starts immediately.
A one-page AI-generated memo is sent directly to the specific employee — or the solo operator — covering exactly what happened and what could have been done differently.
EchoPulse Intelligence · Fourth Pillar
Once EchoPulse AI reaches critical mass in your industry, you unlock anonymous benchmark data showing how your sentiment scores, complaint rates, and resolution times compare to every other business in your sector.
Built for every industry
EchoPulse Intelligence · Fifth Pillar
EchoPulse AI monitors your online reputation across Google, Yelp, Facebook, and BBB — alerting you the moment a negative review is posted and drafting a professional response in one click.
Get started
Tell us about your business and we'll show you exactly how EchoPulse captures, analyzes, and resolves — automatically.
Capture sentiment after calls & emails
Manage complaints via phone & web
Capture feedback as customers walk out
No commitment. No credit card. Just a conversation.