EchoPulse AI captures customer feedback and complaints across every channel — phone, email, web, and in-store — and turns them into structured intelligence your business can act on.
How it works
EchoPulse AI runs silently in the background — capturing every customer voice the moment an interaction ends, across every channel.
A call wraps up, an email closes, a customer checks out, or a visitor lands on your website. EchoPulse detects the touchpoint instantly.
The method adapts to the channel automatically.
Every response is analyzed in real time — sentiment scored, issues categorized, severity assessed, and urgent cases flagged immediately.
Live dashboard updates instantly. Daily reports arrive every morning at 7am. Critical alerts go to the right person — no manual work needed.
Three product lines
Use one, two, or all three. Every plan includes the full Intelligence layer — analysis, dashboards, and reports included as standard.
Automatically capture what customers think right after every interaction — while the experience is still fresh. Works on phone calls and email with no manual follow-up required.
Choose the channel that matters most to your business right now.
Capture feedback wherever your customers interact with you.
Capture, log, and manage customer complaints through a dedicated AI phone agent and your website — before they turn into public negative reviews.
Start with the complaint channel that fits how your customers reach you today.
Whether customers call or visit your website — every complaint is logged, analyzed, and actioned.
Capture customer feedback as they walk out the door — via QR code at exit or SMS through your POS system. Perfect for retailers, cafes, salons, and any physical business.
Choose the capture method that works best for your store setup today.
Run both methods simultaneously to capture every customer.
Automatically reward customers who complete feedback. Choose your incentive: discount code, spin-to-win, or loyalty points. Drives 3x higher response rates and brings customers back.
Intelligence layer
Every piece of feedback or complaint flows through the EchoPulse Intelligence layer — analyzed, structured, and delivered as insight you can act on immediately.
Real-time feed of every interaction, sentiment score, and alert.
Operational summary delivered to your inbox every morning at 7am.
Weekly and monthly trend analysis for leadership review.
Suggested actions based on patterns detected in your data.
Built for every industry
Get started
Tell us about your business and we'll show you exactly how EchoPulse works for your industry and channels.
Capture sentiment after calls & emails
Manage complaints via phone & web
Capture feedback as customers walk out
No commitment. No credit card. Just a conversation.