Summary: EchoPulse AI collects information you provide to help businesses resolve customer complaints and improve their service. We never sell your data. We use it only to deliver the service you expect.
EchoPulse AI LLC ("EchoPulse AI," "we," "us," or "our") is a Nebraska limited liability company that operates an AI-powered customer feedback and complaint management platform. Our registered address is 21061 Valley Circle, Elkhorn, Nebraska 68022.
This Privacy Policy explains how we collect, use, and protect information when you use our services — whether as a business customer (a "Business") using our platform, or as an end customer (a "Consumer") submitting feedback or a complaint through a Business's EchoPulse AI-powered widget or phone line.
We use Claude AI (by Anthropic) to analyze sentiment, categorize complaints, and generate summaries. Your complaint content may be processed by Anthropic's API in accordance with their privacy policy. We do not use your data to train AI models.
We do not sell your personal information. We share information only in these circumstances:
You may request deletion of your data at any time by contacting us at the address below.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at privacy@echopulseai.io. We will respond within 30 days.
If you provide your phone number when submitting a complaint or feedback, we may send you:
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. See our SMS Terms for full details.
We implement industry-standard security measures including:
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
EchoPulse AI is a business-to-business service. We do not knowingly collect information from children under 13. If you believe a child has submitted information through our platform, contact us immediately at privacy@echopulseai.io.
📮 EchoPulse AI LLC, 21061 Valley Circle, Elkhorn, NE 68022
By using EchoPulse AI, you agree to these terms. If you are using EchoPulse AI on behalf of a business, you represent that you have authority to bind that business to these terms.
EchoPulse AI LLC provides a SaaS platform for customer feedback collection, complaint management, and AI-powered customer experience analytics ("the Service"). The Service includes the EchoPulse AI dashboard, complaint widget, survey tools, automated reporting, and the ACT Engine.
You agree not to use EchoPulse AI to:
As a Business using EchoPulse AI, you are responsible for:
EchoPulse AI uses artificial intelligence to generate apology messages, training memos, and report summaries. You acknowledge that:
By using EchoPulse AI, you agree that anonymized, aggregated data from your account may be included in our industry benchmarking reports. No individual business data is ever identified. You may opt out of benchmark contribution in your account settings at any time.
We target 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance. We are not liable for downtime caused by third-party services including Twilio, Anthropic, or Supabase.
To the maximum extent permitted by law, EchoPulse AI LLC's total liability for any claims arising from these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
We may suspend or terminate your account if you violate these terms. You may cancel at any time from your account settings. Upon termination, your data will be retained for 90 days before deletion, during which you may request an export.
These terms are governed by the laws of the State of Nebraska, United States. Any disputes shall be resolved in the courts of Douglas County, Nebraska.
These SMS Terms apply to text messages sent by EchoPulse AI LLC on behalf of businesses using our platform. Message and data rates may apply. Reply STOP to opt out at any time.
EchoPulse AI sends SMS messages on behalf of businesses using our customer experience platform. Messages include:
You receive SMS messages from EchoPulse AI because you voluntarily provided your phone number when submitting a complaint or feedback through a business's website widget, QR code, or post-call survey. By providing your number, you consent to receive SMS messages related to your submission.
Message frequency varies. You will typically receive:
Reply STOP to any message to opt out of all future SMS communications. You will receive one final confirmation message. After opting out you will receive no further messages.
Reply HELP for assistance. You can also contact us at:
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers. Carrier support may vary.
EchoPulse AI does not charge you for SMS messages. However, your mobile carrier's standard message and data rates may apply. Contact your carrier for details.
Your phone number and message content are handled in accordance with our Privacy Policy. We never sell your phone number to third parties.